REFUND POLICY
We at Digital Mastery Ltd, are committed to ensuring customer satisfaction with all the services we provide. However, we understand that there may be instances where you are not entirely satisfied with our work.
In the unfortunate event that you are unhappy with our services, we request you to get in touch with our customer service team at dean@digitalmastery.agency. We will do our utmost to resolve any issues you might have.
1. Refunds for Services Rendered
Once services are rendered, they are considered complete and cannot typically be refunded. These include completed website design projects, executed social media strategies, or other digital services that have been successfully delivered.
2. Refunds for Ongoing Services
If you have availed of an ongoing service package and wish to discontinue, please contact us immediately. If the services for the upcoming billing cycle have not yet commenced, we will be able to cancel the upcoming service and provide a refund for the same.
3. Non-Refundable Services
Please note that some services are non-refundable. These include but are not limited to website design, domain registration, hosting services, and other third-party services that Digital Mastery Ltd has paid for on behalf of the client.
4. Disputes and Chargebacks
We request that you contact us to resolve any service disputes before filing a chargeback with your credit card company. Filing a dispute or chargeback will not speed up the refund process and can actually make it more difficult.
5. Refund Request Window
All refund requests should be communicated to the customer service team within 15 days of service commencement. We are unable to process any refund requests after this period.
6. Final Decision
All refund requests will be subject to the discretion of Digital Mastery Ltd. We will consider each case on an individual basis and strive for a fair resolution.
TERMS OF SERVICE
Please review the Terms of Service carefully before engaging our services. By purchasing any service from Digital Mastery Ltd, you agree to abide by these terms.
1. Contractual Agreement
The Client agrees that by purchasing a service, they are entering into a contractual agreement with Digital Mastery Ltd and will abide by the terms set out in the contract and this policy.
2. Payment Terms
All payments for services are due upfront unless otherwise agreed upon in writing. Payments are processed securely through our chosen payment processor.
3. Service Delivery
Service timelines depend on the specific service purchased and will be outlined in the service agreement.
4. Termination of Services
If the client wishes to terminate ongoing services, they must provide written notice to Digital Mastery Ltd. The notice period will be outlined in the service agreement.
5. Intellectual Property
All services provided remain the intellectual property of Digital Mastery Ltd until full payment is received.
By using our services, you affirm that you are in full understanding and agreement with the above terms.